Shipping Policy

Processing Time

All orders are processed within 2–4 business days.

We take great care in packaging your My Yala products so they arrive in perfect condition.

You’ll receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days
International shipping available

Please note that delivery times may vary during public holidays, peak periods, or due to postal delays beyond our control.

Local Pickup or Delivery

If you are local to the Sunshine Coast region, we may be able to offer local pickup or delivery by arrangement. Please contact us at seasontash@gmail.com before placing your order to discuss options.

Packaging

Our products are wrapped and shipped with care using minimal and recyclable materials wherever possible — reflecting our values of mindfulness and sustainability.

Order Tracking

Once your order has been shipped, you’ll receive an email with your tracking details.

If you haven’t received your order within the estimated timeframe, please get in touch so we can follow it up for you.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at seasontash@gmail.com within 7 days of delivery (or expected delivery).

We’ll work with you and the carrier to make it right.