Refund Policy
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Our Promise
Each My Yala product is created with care and intention.
We want you to feel supported and delighted with your purchase.
If something isn’t quite right, we’re here to help.
Change of Mind
Due to the personal and cyclical nature of our products, we generally do not accept returns or offer refunds for change of mind.
Please choose carefully and reach out before purchasing if you have any questions about our products — we’re always happy to help.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at seasontash@gmail.com with:
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Your order number
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A short description of the issue
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A clear photo of the product and packaging
Once we’ve reviewed your claim, we’ll arrange a replacement, credit, or refund depending on the situation.
We may request that the original item be returned before a refund or replacement is processed.
Australian Consumer Law
This policy operates in line with your rights under Australian Consumer Law, which guarantees that goods will be of acceptable quality, match their description, and be fit for purpose.
If your item does not meet these standards, you are entitled to a repair, replacement, or refund.
Returns Process
If a return is approved, we’ll provide you with the return address and instructions.
Please package items securely for postage, as we cannot take responsibility for goods damaged in return transit.
Processing Time
Refunds (when applicable) will be processed back to your original payment method within 5–10 business days of receiving the returned item.
Contact Us
If you have any concerns about your order, or just need help, please contact us at: seasontash@gmail.com
We genuinely appreciate your feedback and will always do our best to resolve things with care.